Available at no cost and exclusively for Tower Hill policyholders, CastleCare, powered by Alacrity Solutions, is a credentialed contractor network program for when repairs or rebuilding are necessary. CastleCare works closely with the adjuster to determine the level of assistance needed.

Convenience.

When reporting a claim, customers can be immediately referred to CastleCare for the repair and restoration process to begin. The CastleCare network contractors in your local area handle all project details, from start to finish, until you are 100% satisfied.

Quality Assurance.

Completed projects qualify for CastleCare’s Quality Assurance Program, which provides both convenience and quality assurance with warranties for completed projects: Five years for contractor workmanship and one year for materials.

Peace of Mind.

The CastleCare network includes only credentialed contractors that are financially secure, insured, and licensed. Business owners, managers, and crew chiefs have passed stringent background checks to meet our strict standards. CastleCare also features an issues escalation process to help resolve any disputes with the contractor and assure customer satisfaction.