Careers Blog: Kathleen McKim
| CAREERS BLOG Kathleen McKim February, 2025 My name is Kathleen McKim, and I'm the Vice President of Service Excellence at Tower Hill. My role is to develop the service excellence strategy and collaborate with leaders across the company to execute a plan that delivers the best customer experience in the industry. A typical week involves various collaborations—working with call ...
Careers Blog: Susy Mesones
Susy fulfilled her dream of holding a Koala while in Australia! | CAREERS BLOG Susy Mesones December 6, 2024 My name is Susy Mesones, Customer Service Director. I’ve been at Tower Hill for 23 years after working as a Travel Agent for seven years or so. When buying plane tickets on the internet became easier and airlines started cutting commissions, ...
Careers Blog: Norman Hunt
| CAREERS BLOG Norman Hunt November 8, 2024 Norman Hunt joined Tower Hill Insurance as Chief Information Security Officer (CISO) in August 2024. My first job in the insurance industry was selling personal auto insurance in Florida while I was just starting out in college. I held a 4-40 license during that time, until I moved into Tech (aka Systems, ...
Careers Blog: Phap Hoang
| CAREERS BLOG Phap Hoang August 25, 2024 My name is Phap Hoang, and I was the Claims intern for Tower Hill in the Summer of 2024. It is my pleasure to share my experience at Tower Hill, from the amazing culture and people to the fascinating projects and various tasks I was able to be involved in. Before all ...
Careers Blog: Julie Zhu
| CAREERS BLOG Julie Zhu August 25, 2024 Hi, My name is Julie, and I’m a student at Rhode Island School of Design, where I study design and animation. My Summer 2024 internship at Tower Hill as a Digital Design Intern in Marketing has been a tremendously rewarding and enriching experience. This opportunity allowed me to immerse myself in various ...